Hello Reader,

Happy Monday!

I hope you're starting the week with a fresh vibe. We published a blog about Salon Terms & Conditions a long time ago, and interestingly, this blog keeps getting lots of attention and we have received numerous follow up requests.

We've decided to send a couple of emails answering these questions & requests, and here is one: "What are some ways we can share Salon T&Cs to ensure clients are fully aware of them?"

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You've probably seen them—TikTok or Reels of clients complaining about salon policies that are too confusing or even non-existent.

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How do you balance communicating policies without overwhelming clients?

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Too much, and it feels like you’re bombarding them; too little, and you risk misunderstandings. So, what’s the best way to ensure your terms are clear without being intrusive?

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Let's explore some straightforward placements to share your salon terms effectively, ensuring they are seen but not overbearing.

During Booking: Add a link to your T&C on the booking confirmation page. This way, clients can review them as they book their appointment. This can be a simple check box, with a link to the T&Cs.

Confirmation Emails: Include a link to your terms in every confirmation email. A gentle reminder of the terms helps manage expectations and reduces last-minute surprises.

In Your Salon: Consider having a printed copy or a digital display available in your salon. This can be useful for clients who might want to review these while they wait (this can work well if you have a waiting/ reception area).

On Your Website: Update your website's footer to include a link to the T&C. Clients often look here for more information.

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We hope these help, and are available to provide more indepth tutorials; feel free to send us a message.

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If you also manage events or provide off-site services and other gigs such as weddings, it's even more important to have a solid agreement in place. It's not just about sharing your policies but making sure they're formally acknowledged.

​We use PandaDoc for this. It's a tool that can turn your policies into singable documents, making the agreement process with your clients smooth and professional. It's easy to use and can save you a lot of time with paperwork, so you can focus more on your clients. We have a blog here, discussing such tools.

If you're interested, give PandaDoc a look.

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